Refund policy

Return & Refund Policy

Last Updated: August 18, 2026

At Christian Faith Marketplace, we want you to be completely satisfied with your purchase. If something isn't right, we offer 30-Day Free Returns on eligible items in accordance with the terms outlined below.

30-DAY FREE RETURN POLICY

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be returned within 30 days of delivery

  • Be unused and in the same condition in which you received it

  • Include all original components, accessories, and materials, if applicable

  • Be returned in its original packaging

Items that do not meet these requirements may not be eligible for a full refund.

Please do not send your purchase back to the manufacturer or supplier. All returns must be initiated through Christian Faith Marketplace using the instructions below.

HOW TO START A RETURN

To request a return, please contact us at info@christianfaithmarketplace.com within 30 days of receiving your order.

Please include:

  • Your order number

  • The item or items you would like to return

  • The reason for your return

  • Photographs, if the product arrived damaged or defective

Once your return request has been reviewed, we will provide you with return instructions and, when applicable, the necessary return shipping information.

Please do not return an item without first contacting us. Returns sent without authorization or to an incorrect address may experience delays or may not be eligible for a refund.

FREE RETURN SHIPPING

Christian Faith Marketplace offers free return shipping on eligible returns initiated within the 30-day return period.

After your return request is approved, we will provide instructions for returning your eligible item at no return shipping cost to you.

Original shipping or expedited shipping charges paid when placing your order, if any, are not refundable unless otherwise required by law or the return is the result of an error by Christian Faith Marketplace.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@christianfaithmarketplace.com.

Please provide your order number and photographs showing the issue when possible. We will review the information and work with you to resolve the problem.

Depending on the circumstances and product availability, an appropriate resolution may include a replacement, exchange, or refund.

NON-RETURNABLE ITEMS

Certain items may not qualify for return, including:

  • Items returned more than 30 days after delivery

  • Items showing obvious signs of use

  • Items that have been altered or modified

  • Items that are damaged for reasons unrelated to shipping or an error by Christian Faith Marketplace

  • Items missing parts, accessories, packaging, or other components for reasons unrelated to our error

  • Items specifically identified as final sale or non-returnable at the time of purchase, where permitted by law

If you are unsure whether an item is eligible for return, please contact us before sending it back.

PARTIAL REFUNDS

In certain circumstances, Christian Faith Marketplace may issue a partial refund rather than a full refund.

This may apply when an otherwise returnable item is received in a condition different from its original condition, has missing components or packaging, or shows signs of use not resulting from an error by Christian Faith Marketplace.

Any partial refund will be determined based on the condition of the returned item and the circumstances of the return.

RETURN INSPECTION & REFUNDS

Once your return is received, we will inspect the item to confirm that it meets the requirements of this Return & Refund Policy.

We will notify you after your return has been reviewed and let you know whether your refund has been approved.

If approved, your refund will be issued to your original method of payment.

Please allow time for your bank, credit card company, or payment provider to process and post the refund to your account. Processing times vary by financial institution and are outside the control of Christian Faith Marketplace.

LATE OR MISSING REFUNDS

If you have been notified that your refund was issued but have not yet received it, please first check your account and contact your bank, credit card issuer, or payment provider.

Financial institutions may require additional processing time before a refund appears on your account.

If you have completed these steps and still have not received your refund, please contact us at info@christianfaithmarketplace.com with your order information so we can assist you.

EXCHANGES

If an item arrives damaged, defective, or incorrect and you would like a replacement, please contact us at info@christianfaithmarketplace.com.

Replacement and exchange availability may depend on current inventory. If the same item is unavailable, we may offer an alternative resolution, including a refund when appropriate.

For other eligible items that you would like to exchange for a different product, size, style, or variation, please contact us so we can provide the available options.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us at info@christianfaithmarketplace.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests. However, we cannot guarantee that an order can be canceled once it has entered processing, fulfillment, or shipping.

If your order has already shipped, you may request an eligible return after receiving it in accordance with this policy.

REFUNDS FOR SHIPPING CHARGES

If you paid for Standard or Express Shipping when placing your order, the original shipping charge is generally non-refundable when returning an item due to a change of mind or other reason unrelated to an error by Christian Faith Marketplace.

If your return results from an incorrect, damaged, or defective item, applicable shipping charges may also be refunded when appropriate.

CHANGES TO THIS POLICY

Christian Faith Marketplace may update this Return & Refund Policy from time to time to reflect changes to our business practices, fulfillment procedures, or applicable requirements.

Any updates will be posted on ChristianFaithMarketplace.com with a revised “Last Updated” date.

QUESTIONS OR RETURN ASSISTANCE

If you have questions about a return, refund, exchange, damaged product, or the eligibility of an item, we're happy to help.

Please contact us through the Contact Us page on ChristianFaithMarketplace.com or email:

info@christianfaithmarketplace.com

When contacting us about an existing purchase, please include your order number so we can assist you as efficiently as possible.